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SquareTrade Case 6678726633
SquareTrade Case Info
eBay Transaction Details
Case Number: 667872663
Case File Date: April 17, 2008
Filer: eBay User ID showcasemerchandise
Respondent: eBay User ID gottashop2004
Item Number: 370017281162
Transaction Date: Tuesday, January 01, 2008
Dollar Amount: $9.95
Item Description: Chunky Candle Making Wire Shades Wax Mesh Wick Kit
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Case Status
Payment Details
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$19.950 USD Charged mediator requested.


MediatorSat, Apr 26, 2008 4:51 AM (PT)
Hello,My name is Patrick Quinlan, and I am the SquareTradeMediator assigned to try to help you resolve the problemconcerning an ebay auction between you.Thank you both for agreeing to use mediation.1. Mediation is a way to resolve problems by mutual agreement between the parties.2. I do not act as a judge or decide the outcome of your case, like in arbitration. Any outcome is wholly determined by the both of you.3. As a mediator, I do not find fault with anyone, place blame, or make a decision based on your "proof."4. I do not give legal advice, represent or assist either party in further actions.5. ** I do not tolerate profanity, verbal abuse or other vulgar actions or comments on this forum.6. If we reach a point where an agreement cannot be reached,I have two options.* At your request, the first option is to suggest a possible solution. I will only make such a suggestion after I have permission from both parties. Whether or not to accept this suggestion will be up to you. You should also know that if you ask me to recommend a resolution, my recommendation will be based upon the information that I have received from you. I do not act as an expert evaluator in any case.** The other option is to close the case at impasse. You would then be at the same point you are prior to mediating.If this happens, you will be forwarded to safeharbor@ebay to determine IF other options are available to you. Remember that this forum is voluntary, and it needs the participation by both parties in order to work towards resolution.***FEEDBACK REMOVAL INFORMATION***: eBay will no longer be "removing" the feedback comments - the new "member profile" (which is the old "feedback profile") will delete the negative from the user's "scorecard" at the top of the profile page, but the comment itself is going to remain in the user's profile with a notation added that the comment was withdrawn.I will be asking you for information to help me understand the situation and to explore possibilities for settlement. In order to help you resolve this as quickly as possible, I ask that you respond to my messages within 48 hours.You can address information to me in three ways:1: reply to my e-mails2: send information to: evidence@squaretrade.com with your case number.3: fax me information to Square Trade at , noting your case number. Please allow 24 hours for the fax to reach me.Please note that you will not receive each other’s messages. . Please keep your comments brief. For the most part, I will be sending the same information to both of you, so my efforts will be clear and transparent. I will not share anything that you ask me to keep confidential. I often share information between you, but will not if you ask me to keep all or any part of the message you wish to be kept confidential.At this point I have read all the information that you both have submitted, and I would appreciate it if you each could tell me the following:1. What are your interests in resolving this matter collaboratively, and not by proving you are right to an arbitrator or judge? 2. What might you need to know from the other party, prior to recommending a collaborative offer to settle? What concerns and interests appear to be unclear?3. Please state any offers that you feel would meet your concerns and the other party's concerns. Let me know if I can help clarify any information that would help you resolve this matter collaboratively. Thank you for your cooperation, and I look forward to working with you both.Patrick QuinlanMediator