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showcasemerchandiseSat, Apr 26, 2008 2:50 PM (PT)
I would be very happy to send him the other half of MOG mold if he will first return the other half of the female mold that I sent to him previously. HI MOTHER stated that she wanted them sent with the second shippment and since the buyer never paid for the 19 auctions in the second shipping, they are still here waiting for him to return the one he received.Thank you for keeping on this. I will forward the documentation to you ASAP as I have found the information and contact to send it back to you at.
MediatorThu, Apr 24, 2008 7:00 PM (PT)

Cindi,The Buyer has indicated that they are missing : "the back half of the female "caveman" mold novelcraft mold number cm-53 "unused". The Buyer indicates that what was received is the back half of the male caveman... this mold is called MOG.Can an agreement be draft for receipt of this item and handling of the feedback withdrawal to resolve this dispute in a positive manner??JP
MediatorWed, Apr 23, 2008 9:31 PM (PT)

Hi.Thank you both for agreeing to use mediation to try and resolve your disagreement. My name is JP. I am the Mediator assigned to help you resolve the problem concerning an ebay transaction. Some transaction specific questions / my understanding of issues to be resolved are listed below. When responding to messages please make sure to hit the REVIEW MESSAGE button and then the SEND button on the next review screen. Otherwise your messages are not sent or seen. * Mediation is a way to resolve problems by agreement* As a mediator, I do not find fault with anyone or place any blame* I do not give legal advice or represent either party* I am not a judge* I do not decide the outcome of your case - any outcome is wholly determined by you* If we reach a point where an agreement cannot be reached, I have two options. 1) suggest a possible solution. I will make such a suggestion with permission / willingness of both parties. Whether or not to accept this suggestion will be up to you. 2) close the case. You would then be at the same point you are now. I'll be asking you for info to help me understand the situation and to explore possibilties for settlement. In order to help you resolve this as quickly as possible, I ask that you respond to any questions within 48 hours. If I do not hear from either party in such a timeframe you will receive a reminder. Failure to respond to two reminder messages will ultimately mean the case will be closed based on your non-response.In the process of trying to achieve a settlement I ask you both to cease corresponding directly with one another. All correspondence should come through me. I have found that in cases where parties are unwilling to abide by this requirement a resolution through mediation is much more difficult to achieve. REMEMBER: Your communications to me are confidential and not seen by the other party. Thus, I will generally be sharing info between you, but I will not share anything that you ask me to keep confidential. Any recommendation I make will be based upon the info received from you both. I've read all the info you both have submitted, and would appreciate it if you each could respond specifically to questions below:CASE SUMMARY: Case #: 67872663Merchandise: Beta 3-D Candle Making Plaster Casting Mold Setup KITValue: $19.97- Buyer indicates merchandise was not as described - transaction never fully completed- if applicable please confirm the refund amount in question.- withdrawl of feedback (and accompanying comments) is an outstanding issue. PLEASE NOTE: Feedback and comments CANNOT be changed or eliminated. If withdrawl of feedback is the only outstanding issue, a resolution agreement can be posted and automatically acted on upon the acceptance of both parties.Is that an adequate summary of the issues to be addressed in the mediation?Are there other issues which I need to address which would prevent a speedy and positive resolution?What resolutions would be acceptable to you?REMEMBER: mediation CANNOT force either party to complete some action - it can only try to find a solution which both parties can agree to. With that in mind please provide possible outcomes you would be willing to accept in this case. If you send me info re: this case which cannot be included in your response to this e-mail (such as attachments or hard copy documents), you can either email it to evidence@squaretrade.com or fax it to . Either way, please be sure to reference the case number and my name (JP) in either the subject line or on the fax cover page. It will be forwarded to me. With the details and willingness of both parties I'll generate an agreement for review and (hopefully) acceptance. That is optional of course, but if no other issues are outstanding this can be the quickest method to a resolution and prevent any further action on this case.THANKS in advance for your cooperation and willingness to work to achieve a positive solution. I look forward to working with you both.